Who processes the data
The data controller is MAK INVEST d.o.o. Sarajevo, Koševo 19, Sarajevo, Bosnia and Herzegovina. For privacy questions, email info@makinvest.ba.
Contact form data
To send an enquiry, provide your full name, email address, choice of branch and a description of what you need. Your phone number and an attachment are optional. If you prefer to proceed without the required details, you can call the branch directly. Attach only what is needed to prepare a quote.
We use the data to respond to your enquiry, agree the details and prepare a quote. The legal basis is taking steps at your request before a potential order, under Article 8(1)(b) of the Personal Data Protection Law of Bosnia and Herzegovina.
Who receives your enquiry and how long we keep it
Your chosen branch receives the enquiry and attachment by email. The hosting provider and the email service providers Microsoft and Google take part in delivery, depending on the branch. Email processing may take place outside Bosnia and Herzegovina. You can request information about processing locations and applicable safeguards at the email address above.
The message and attachment form part of the email correspondence. The retention period depends on how long the enquiry or quote remains active, whether it led to an order and whether retention is required by law or needed for legal claims.
Photo orders
For online orders, we process the photos you select, crop settings, formats, quantities, contact and pickup information, and order and payment status. We use this data to prepare and fulfil your order. We keep the photos in private storage. We do not publish them or attach them to notifications.
The authorised branch can access the photos. You access the order using a private link and a technical cookie. Do not share the link. Emails contain confirmations, requests for additional information and pickup notices. By sending photos, you confirm that you may provide them for printing.
Photos, previews and prepared packages are deleted when the branch confirms that everything has been printed, or by the deadline shown before you submit the order at the latest, up to 7 days after submission. If the order is supplemented and resubmitted, the period starts from that submission. Photos in an unfinished draft are removed when the time allowed to resume the order expires, up to 3 days from when the order was started. Order, contact and payment data are kept as business records. Backups have separate retention periods, depending on their purpose and applicable obligations. Deletion in the application does not mean immediate removal from every backup. For further information or to request deletion, contact the branch.
Technical data and cookies
For site operation and security, the hosting provider may log the IP address, access time and requested page. The form uses technical identifiers and request timestamps to limit spam and repeated submissions. The legal basis for these measures is our legitimate interest in protecting the site and keeping the contact form available, under Article 8(1)(f) of the law. Retention of technical logs depends on what is needed to check the operation and security of the site.
A technical cookie lets you resume an unfinished order in the same browser. The admin sign-in uses a cookie to keep the session active. External links such as Google Maps directions lead to services with their own privacy policies.
Your rights
You can request access to, correction or deletion of your data or restriction of processing. Where the legal conditions are met, you can also request data portability and object to processing. Send requests to info@makinvest.ba.
You can also lodge a complaint with the Personal Data Protection Agency in Bosnia and Herzegovina or apply to the competent court. Agency instructions for submitting a complaint.
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